KipDesk vs Tidio
The Tidio alternative with the AI included
Tidio charges for AI answers on top of your plan. KipDesk includes 500 AI conversations a month from $19, and it's built for service businesses that want every enquiry turned into a lead.
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200 AI conversations a month
Monthly billing. Tidio prices from tidio.com on 3 November 2026.
The short answer
Which one is right for you?
Choose KipDesk if
- You run a service business: trades, a salon, cleaning, local services
- You want the AI to answer, without paying per AI chat on top
- You want every lead in your inbox straight away
- You want it set up in minutes, from your own website
Choose Tidio if
- You run an online shop
- You want one inbox for every channel
- You want a free plan for good
- You need phone apps
Side by side
KipDesk and Tidio compared
What the AI costs
Tidio's AI is priced per conversation. KipDesk's isn't.
Tidio's Lyro AI add-on, on top of the $29 Starter plan, against KipDesk's flat plans. Monthly billing, prices on 3 November 2026.
Tidio's Starter plan also includes 100 conversations handled by people; KipDesk's conversations count every chat. Yearly billing is cheaper on both. See KipDesk's plans
To be fair
Where Tidio is the better pick
You run an online shop
Tidio has ecommerce features, like its Shopify integration and abandoned-cart flows. KipDesk is built for service businesses.
You want one inbox for every channel
Tidio puts Messenger, Instagram, WhatsApp and email together. KipDesk is website chat.
You want a free plan for good
Tidio has one. KipDesk has a 7-day free trial, then paid plans.
You need phone apps
Tidio has iOS and Android apps. KipDesk works in your phone's browser and emails you each lead.
Looking at more options? Read 6 Tidio alternatives for small service businesses.
FAQ
Questions about switching
Is KipDesk a good Tidio alternative?
If you run a service business (trades, salons, cleaners, local services) and mainly want your website to answer questions and capture leads, yes. KipDesk includes the AI in the price: 500 conversations a month from $19. If you run an online shop or want every social channel in one inbox, Tidio is likely the better fit.
How much does Tidio's AI cost?
Tidio's AI agent, Lyro, is an add-on. On 3 November 2026, it started at $39 a month for 50 AI conversations, and cost $350 a month for 500, on top of your Tidio plan (monthly billing). Every account gets 50 AI conversations free, once.
What happens if I use more conversations than my KipDesk plan?
You're never charged extra. Your assistant keeps taking every visitor's name and number for you, and we email you so you can upgrade or wait for next month.
How do I switch from Tidio to KipDesk?
Start the free trial with your website address: KipDesk reads your site and drafts your facts. Then remove the Tidio chat from your site and add KipDesk, by pasting one line, or with the KipDesk plugin on WordPress. Most owners are set up in a few minutes.
Will KipDesk make up prices?
It answers only from facts you approved, your answers, your files and your website, and shows the source under each answer. When it doesn't know, it says so, offers to take the visitor's details, and adds the question to your list to answer once.
Tidio prices and features checked on 3 November 2026: Tidio pricing, CostBench: Tidio pricing at your volume. Tidio and Lyro are trademarks of their owner; KipDesk isn't connected to Tidio. Prices change, so check Tidio's site for the latest.
See it answer your customers in a few minutes.
Paste your website. It drafts your key facts, you approve them, and it's ready to add to your site.
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