Terms of Service

Last updated: 31 October 2026

These terms cover kipdesk.com and the KipDesk service. KipDesk is run by Techy Solutions (NS0310159-P), a business registered in Malaysia (“we”, “us”). By creating an account you agree to them, and confirm you're acting for a business and allowed to agree for it.

1. What KipDesk does

KipDesk gives your business an AI assistant for your website or a chat page. It answers visitors from the knowledge you give it and approve, says when it doesn't know, takes visitors' details and sends them to you, and (on plans that include it) lets visitors book a time. Each plan includes what's listed on our pricing at the time you subscribe.

2. AI can make mistakes

The assistant only uses what you've given it and approved, and it's built to say when it isn't sure. Even so, AI can misread or misstate information. Check its answers in Test, keep your facts up to date, and correct anything that's wrong. You're responsible for the information you give it, including prices and offers it repeats to your customers. We don't guarantee any number of leads, bookings or sales.

3. Your part

• You only add KipDesk to websites you own or are allowed to change, and only read websites you're allowed to.
• You tell your website visitors how you handle their details, for example in your own privacy policy, and you use the leads and bookings KipDesk collects lawfully.
• You honour bookings made through your assistant, or contact the customer to change them.
• You don't use KipDesk for anything illegal, harmful or misleading, to send spam, or to pose as someone else.
• You keep your sign-in details safe, and you're responsible for what your team members do in your account.

4. Free trial

New accounts get a free 7-day trial with Pro features and up to 100 conversations. No card is needed and nothing is charged when it ends. If you don't choose a plan, your assistant stops answering visitors.

5. Billing

• Plans are billed in advance, monthly or yearly, in US dollars, and renew automatically until you cancel. A yearly plan costs ten times the monthly price. Payments are processed by Stripe.
• Prices don't include any taxes that may apply where you are.
• No extra charges. When you reach your plan's conversations for the month, the assistant switches to lead-only mode: it still takes visitors' details, but stops answering questions until the next month or until you upgrade. We never charge for going over.
• We'll email you at least 30 days before a price change takes effect for you (for yearly plans, before your renewal). You can cancel before it does.
• If a payment fails, Stripe will try again over the next few days. If it still can't be taken, the plan ends and your assistant stops answering.

6. Cancelling

There's no contract. Cancel any time from Plans & billing. Your plan keeps running until the end of the month or year you've paid for, and you won't be charged again. We don't refund unused time, including the rest of a yearly plan, unless the law requires it.

7. Your content

Your knowledge, settings, conversations, leads and bookings are yours. You let us use them only to provide the service to you. We won't name you as a customer or show your content publicly without your permission. You can download or delete everything from Settings.

8. Fair use

Please don't misuse KipDesk: no automated scraping of the service, overloading it, or getting around its limits. We limit how often some actions can be repeated, to keep it fast and fair for everyone. “Unlimited files” has a fair-use limit of 200 files and pasted texts per website.

9. Other services

KipDesk relies on others, such as OpenAI, Vercel, Stripe and Google. We aren't responsible for their outages or the changes they make, though we'll work around them where we can.

10. Ending or pausing the service

We may pause or end an account if these terms are broken, if payment isn't made, or if continuing would break the law or a platform's rules. If we end your plan for reasons that aren't your fault, we'll refund any time you've paid for but not received.

11. Limits on our liability

As far as the law allows, we aren't liable for indirect losses such as lost profits or lost business, or for what the assistant says based on information you gave it. Our total liability for any claim is limited to what you paid us in the three months before it. Nothing in these terms limits liability that can't be limited by law.

12. Changes to these terms

If we make an important change, we'll email customers at least 14 days before it takes effect and update the date at the top. Smaller changes, like clearer wording, take effect when posted.

13. Governing law

These terms are governed by the laws of Malaysia, and the courts of Malaysia handle any disputes.

14. Contact

Techy Solutions (NS0310159-P). Questions about the service: hello@kipseo.com. Legal notices: hello@techysolutions.xyz. How we handle data is explained in our Privacy policy.