Privacy
Last updated: 31 October 2026
KipDesk is run by Techy Solutions (NS0310159-P), a business registered in Malaysia. KipDesk is an AI assistant that businesses add to their website. This page explains what we collect from business owners who use KipDesk, and from visitors who chat with an assistant on a business's website. We handle personal data in line with Malaysia's Personal Data Protection Act 2010. Questions or requests: hello@kipseo.com.
If you chat with an assistant on a business's website
The business runs that assistant and decides how to use what you send; we store and process it for them. For questions about how a business uses your details, contact that business. You can also ask us, and we'll pass it on.
- Your messages and the assistant's replies, the page you were on, and when.
- Details you choose to leave, such as your name, phone number, email and what you need. They're sent to the business so they can reply.
- Bookings you make: the service, time and your details. If you give an email address, we email you the booking with a link to view or cancel it.
- A random visitor ID kept in your browser's storage, so a conversation can continue if you reload the page. It isn't linked to who you are, and it isn't used for advertising.
- Abuse protection: a scrambled (hashed) form of your IP address, to limit how many messages come from one place. It's kept for up to two days.
If you use KipDesk for your business
- Your account: your name and email address, and your profile picture if you sign in with Google.
- What your assistant knows: the public pages of your website we read (when you ask us to), facts you approve, answers you write, text you paste, and the text inside files you upload. We keep the text, not the file.
- Your settings: how the assistant looks, your booking services and hours, and your team.
- Google Calendar, if you connect it: we read when you're busy (not what the events are), and add KipDesk bookings to it. Our access to it is stored encrypted, and disconnecting removes it.
- Billing: handled by Stripe. We never see or store your full card number.
- Before you sign up: setup is saved as a draft linked to your browser. Drafts nobody claims are deleted after 7 days.
How we use it
- To answer visitors from what the business approved, pass on their details, and take bookings.
- To send the emails the service needs: sign-in links, new leads and bookings, weekly reports and billing notices. Business owners can turn lead emails and weekly reports off in Settings.
- To bill customers and keep the records the law requires.
- To keep the service safe and working.
We don't sell personal data, and we don't use it for advertising.
Services we use
These companies process data for us, only to run the features above:
- Vercel: hosts KipDesk.
- Neon: our database.
- OpenAI: writes the assistant's replies, drafts facts from website pages, and makes the text searchable. We send it the conversation and the relevant knowledge. OpenAI doesn't use data sent through its API to train its models by default.
- Resend: sends our emails.
- Stripe: processes payments.
- Google: sign-in with Google, and Google Calendar if a business connects it.
These providers may store and process data in the United States and other countries where they operate.
How long we keep it
Conversations, leads and bookings are kept while the business uses KipDesk, until the business deletes them. When a business deletes its assistant (Settings → Delete everything), we delete its knowledge, conversations, leads and bookings straight away. Billing records are kept for as long as the law requires. Free trials last 7 days; a trial that ends without a plan keeps its data until the owner deletes it or asks us to.
Your choices
Business owners can download or delete all their data from Settings. Anyone can email hello@kipseo.com to see, correct or delete personal data we hold about them. We'll reply within 30 days.
Cookies and storage
We use cookies only to keep you signed in and to remember setup before you sign up. The chat stores a random visitor ID and your current conversation in your browser, as described above. Your light or dark mode choice is saved in your own browser. We don't use advertising or tracking cookies.
Children
KipDesk is for businesses and isn't meant for anyone under 16.
Changes
If we change how we handle data, we'll update this page and the date at the top, and email customers about important changes. See also our Terms of Service.
Contact
Techy Solutions (NS0310159-P). Privacy requests: hello@kipseo.com. Legal notices: hello@techysolutions.xyz.