KipDesk for software & online businesses

Support chat and bug reports, without a helpdesk.

For SaaS products, apps and online services. KipDesk answers from your docs and website, turns "it's broken" into a ticket you can act on, and lets you jump in live when it counts.

Free 7-day trial · No credit card · Cancel anytime

A miniature 3D desk with a laptop showing an app dashboard

I can't log in. It says error 500.Sorry about that! Report it just below and the team will look into it.Problem report #12 sent, with page and browser

What your customers ask

Answered from your own information, word for word.

“How much is the Pro plan?”Your plans and limits, from your pricing page.

“Is there a free trial?”Trials, refunds and cancellation, word for word.

“Does it integrate with…?”Your integrations and docs, from pages or files you add.

“How do I export my data?”How-to answers from your help pages, with the source shown.

“It's not working”Any fix your docs have, then a problem report form.

“Can I talk to someone?”"Talk to a person": you get an alert and reply in their chat.

What you get

Built around how you work.

Bug reports become tickets

The "Report a problem" button takes their email and what happened, and adds the page they were on and their browser. You get an email and a numbered ticket.

Reply from one inbox

Tickets are sorted into needs you, waiting on customer and solved. Your reply is emailed to them with a private page to follow it. A reply from them reopens it.

Answers from your docs

It reads your whole website and help pages, plus files you upload, and answers only from them. It never invents a feature.

Flat price, no per-seat fees

From $19 a month for 500 conversations. Live chat and tickets are included on every plan.

See plans and pricing · How setup works

FAQ

Questions from software & online businesses

Is this a full helpdesk?

No, and that's on purpose. It's a simple ticket inbox inside KipDesk: numbered tickets, email replies, a private page for the customer, and statuses. There's no assigning to teammates, automation or file uploads yet. If you need those, a full helpdesk is the better fit.

Can it identify the logged-in user?

Not yet. Tickets include the email the customer types, the page they were on and their browser. Passing in your logged-in user's details is something we're looking at.

Will it answer from our docs site?

Yes. It reads your website, including help pages, and you can upload files or paste text. It skips blog posts, news and similar pages that customers don't usually ask about.

Does it work with Slack, Linear or GitHub?

Not today. You get tickets and alerts by email and in the KipDesk dashboard.

Guides